Frequently Asked Questions (FAQs)

1. How much does shipping cost?

We charge a flat shipping rate of $6.99 per order. This applies to all orders within the United States.

2. How long does it take to process an order?

Orders will be processed within 1-3 business days after the order is placed. Please note that orders placed on weekends will be processed the next business day. Once your order is shipped, you will receive a confirmation email with a tracking number to track the shipping status.

3. How long does it take to ship an order?

The typical shipping time is approximately 7-15 business days, depending on your shipping address. There may be delays beyond our control, such as weather, customs issues, or carrier delays.

4. How can I track my order?

Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track the status of your order on the carrier’s website.

5. What addresses does the store ship to?

Currently, Fahey Store only ships within the United States. Please make sure your shipping address is correct and within this country.

6. What shipping company does Fahey use?

We use UPS shipping services, ensuring that orders are delivered quickly and safely. You will receive a tracking number after your order is shipped to track the delivery progress.

7. How do I return my product?

You can return your product within 30 days of receiving it. For details on the return process, please refer to the Returns and Refunds Policy on our website or contact our customer service via email: [email protected].

8. What payment methods do you accept?

We accept payments via PayPal and Payoneer. These are two safe and convenient payment methods for online shopping.

9. Can I cancel my order after placing it?

You can request to cancel your order within 24 hours of placing your order. If the order has been processed or shipped, the cancellation request will no longer be valid and you will need to go through the return process. To cancel your order, please contact us via email: [email protected].

10. What should I do if my order is delivered incorrectly or is defective?

If you receive a product that does not match your order or a defective product, please contact us via email: [email protected]. We will assist you in returning the product and resolving the issue promptly.